Peak Solutions prides itself on responsive and
effective support services. We can provide tailored
Support Plans ranging from monthly plans to adhoc
support. Below are our support goals.Email Support
With Email support, you are entitled to contact us
with technical questions at any time by using our support
Email address. We will endeavour to respond as soon as possible but will
guarantee a response within 24 hours.
Telephone Support
For urgent problems, we provide telephone support
(m: 0 404 405 405).
The support number is diverted to a specialist's mobile to enable immediate
response. We guarantee to respond within 1 hour.
Emergency call-outs and regular site visits
If a problem can't be solved by E-mail or over the
telephone, we will visit your business to investigate and correct the
problem. We can also provide regular visits to perform health checks on your
system.
Remote control support
With remote control support, we install remote
access software to allow secure remote capability. This allows our
engineers to take control over the remote computer and perform many tasks
that would of required a site visit. This provides a faster response time.
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